سياسة الاستبدال والاسترجاع

At Four Bag our goal is your complete satisfaction with your purchases. Therefore, we have provided an easy and transparent return and exchange policy: First: the time period the customer has the right to request an exchange or return within 2 days from the date of receiving the order. Second: conditions for accepting the exchange or return the product must be in its original condition: unused, undamaged, with the original packaging and labels. Used or opened products cannot be returned or exchanged to maintain quality. A purchase invoice or order number must be provided to complete the process. Third: cases where we bear the shipping costs if you received a damaged or broken product. if you received the wrong product that you did not order. if the product has a clear manufacturing defect. in these cases, we bear all shipping and return costs. Fourth: cases where the customer bears the shipping costs if they wish to exchange or return due to change of mind or incorrect choice of product. Fifth: refund after receiving and inspecting the product, the amount will be refunded within 7 – 14 working days. the amount will be refunded via the same payment method used (mada, Visa, MasterCard, Apple Pay, or bank transfer). shipping fees (if any) are non-refundable unless the error is on our part. Sixth: steps to submit an exchange or return request contact us via email or WhatsApp. provide us with the order number and a photo of the product if there is a defect or problem. coordination will be made with the shipping company to receive or exchange the product. Seventh: contact information email: [email protected] phone / WhatsApp: 00966534047228 in short: if the mistake is on our side, we bear all costs, and if you want an exchange for personal preference, you only bear the shipping cost. our goal is for you to shop with confidence.